Frequently Asked Questions

TESTING - Procedures and Troubleshooting for ACT/SBAC
Last Updated 3 years ago

This article lists procedures and troubleshooting to help facilitate a successful testing period.

Access to the testing devices.

Prior to Testing
Prior to testing, time should be spent to turn on each computer that will be used for testing and log in to the computer as the generic test account. If the computer was already on you should restart it so you know there are no background process running and it is up to date. Once logged into the computer the following items should be checked.

1. Verify the computer has internet access, if it is a laptop and it does not have internet access verify it is connected to the Staff wireless network. If a red x is shown over the wireless symbol that means it has been disabled and needs to be re-enabled by pressing the FN key and F3, you may need to press it multiple times until the wireless is re-enabled

2. Insure the DRC Insight and TestNAV icons are present on the desktop

3. Launch both programs and verify you do not receive an out of date error message

4. If the programs are not present or out of date follow these steps to resolve the issue:
a. Press the Windows Key + R to bring up the Run dialog box
b. In the Run box type "\\test\update" (without the quotes) then press OK
c. Double click on DRC-Insight_Update to install/update DRC
d. Double click on TestNav_Update to install/update TestNav
e. If prompted to allow changes, make sure to click on Yes
f. When the process is complete a black box will remain on the screen, press any key to continue
g. The program should now function correctly
h. If the program still does not work please submit a ticket with the computer name and leave the device turned on, we will remote in and resolve the issue asap

5. Insure the computer has sound, if there is a Red X over the speaker icon the sound must be re-enabled, refer to this KB article to re-enable the sound:

4. When done do not shutdown the laptop, instead just close the lid to put it in sleep mode and return it to the cart for charging. The next day when it is time for testing the student will just press ctrl-alt-del and type in the generic test password to unlock the laptop. The desktop will be presented almost instantly and you will not need to wait for the logon process to complete.

Common Issues the Day of Testing

If you need to restart a laptop or desktop during test time a generic "test" user account has been created. If you do not have the logon information for this account please submit a ticket and we will respond with the most up to date information. This account loads no data from the server and therefore has a quicker logon time.

ACT is an internet only based test, there is no local caching server. If there are any internet connectivity issues it will cause students to be dropped from the test.
  • Each access point can accommodate approximately 25-30 devices, try not to have more that many devices in one room or area, with the exception of the MP room. The MP room now has 4 access points and can accommodate more devices.
  • Send out a notice to teachers during testing periods to stay away from high bandwidth applications such as YouTube, Netflix, Pandora or other streaming services, you want all available bandwidth for testing

These are the most common issues we have seen:

Text is blurry or hard to read
If the text is blurry or hard to read, on the keyboard press the ctrl key and the + key one time, it will increase the zoom and make the text easier to read. If the text gets zoomed to far on accident press the ctrl key and the - key to reduce the zoom.


SBAC is a hybrid internet and local test. The test needs to communicate with the internet for authentication, but the test content is loaded from a local server in your building called the TSM.

These are the most common issues we have seen:

During the initial logon your students may receive the message "Network Error: DNS host name could not be resolved (-105)"
Click OK on the message, verify the computer can access the internet, if the internet can be accessed the problem is with contacting DRC's servers. They may be temporarily overloaded, try the login process again. This error is NOT an issue with the TSM because at this point the TSM is not involved in the process yet.

Previous Login with Unsent Responses

This is stating that the student has responses that have been saved on the TSM and have not yet transferred to DRC, to troubleshoot this you need to first connect to your TSM and verify if there are indeed unsent responses, each school has one to two TSM servers for SBAC that need to be checked (if your school is not listed your school uses different software for this test), the TSM addresses are as follows:

Cactus - +
Fire Mesa - +
Pebble - +
Saddle - +
Red Rock - +

Bonanza - +
Mountain Vista - +

Cadence - +
Horizon - +
Inspirada - +
St. Rose - +

Fielders - +

Lone Mountain - +
Losee - +
NLV - +
Sky Pointe - +
Stephanie - +

DORAL Northern Nevada
DANN - -

MATER Northern Nevada
MANN - -

Kamalani - -

Once visiting your TSM site you will need to click on the Response Caching button then click on Unsent Responses, it should then list Unsent Tests as 0, if it does not you can force the transmit by pressing the Transmit Responses button. If you have verified that you have no Unsent responses you must contact DRC and ask to speak with a level 2 technician that can clear the active flag for that student.


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